Introduzione
This manual provides comprehensive instructions for the Verifone VX510 Dial-Up Credit Card Terminal. It covers the setup, operation, maintenance, and troubleshooting of your device to ensure efficient and reliable performance for processing credit card transactions.
Product Overview
The Verifone VX510 is a robust dial-up credit card terminal designed for secure and efficient transaction processing. It features a user-friendly keypad, a clear display, and essential ports for connectivity.
Figure 1: Verifone VX510 Dial-Up Credit Card Terminal, including the main unit, power adapter (SMPS094000-09), and power cord.
Cumpunenti
- Terminal Unit: The main device for processing transactions.
- Tastiera: Numeric and function keys for data entry and navigation.
- Pantalla di visualizazione: Shows transaction details, menus, and system messages.
- Adattatore di putenza: Model SMPS094000-09, provides power to the terminal.
- Cordone d'alimentazione: Connects the power adapter to a wall outlet.
- Porti di cumunicazione: Located at the rear/bottom for dial-up and other connections.
Figura 2: Fronte view of the Verifone VX510 terminal, highlighting the keypad and display screen.
Figure 3: The terminal's display screen showing initial boot-up information, including "VERIFONE VX510" and copyright details.
Figura 4: Posteriore view of the Verifone VX510, showing the communication ports, including 10BaseT (Ethernet) and RS232 connections.
Istituisci
Follow these steps to set up your Verifone VX510 terminal for the first time.
- Unpack the Terminal: Carefully remove all components from the packaging. Ensure you have the terminal unit, power adapter, and power cord.
- Connect Power:
- Cunnette u cordone di alimentazione à l'adattatore di alimentazione.
- Plug the power adapter's barrel connector into the power input port on the back of the VX510 terminal.
- Inserite u cordone di alimentazione in una presa elettrica standard.
Figure 5: Verifone VX510 terminal with the power adapter connected and the unit powered on, displaying the current date and time.
- Connect Communication Line (Dial-Up): For dial-up connectivity, connect a standard telephone line from your wall jack to the "TELCO" port on the terminal.
- Initial Boot-Up: The terminal will power on automatically once connected to power. The display will show boot-up sequences and then typically the date and time or a ready screen.
- Cunfigurazione: Your terminal may require specific configuration settings (e.g., merchant ID, terminal ID, communication parameters) from your payment processor. Refer to your processor's documentation or contact their support for these details.
Istruzzioni di funziunamentu
This section outlines the basic operations for processing transactions on your Verifone VX510 terminal.
Processing a Sale
- Da u screnu inattivu, appughjà u buttone VENDITA key (often F1 or a dedicated button).
- Enter the transaction amount using the numeric keypad. Press ENTRA (green key) to confirm.
- Swipe the customer's credit card through the magnetic stripe reader on the side of the terminal, or insert the EMV chip card into the slot at the bottom.
- Follow any on-screen prompts, such as entering a tip amount or PIN.
- The terminal will dial out to the payment processor. Once approved, a confirmation message will appear.
- Print the merchant copy and customer copy of the receipt.
Annulazione di una transazzione
- Da u screnu inattivu, appughjà u buttone NULU key (often F2 or a dedicated button).
- Enter the transaction number or select the transaction from a list if prompted.
- Confirm the void when prompted.
- Print the void receipt.
Batch Settlement
At the end of each business day, you must settle your batch to receive funds for processed transactions.
- Da u screnu inattivu, appughjà u buttone SETTLE or LOTTA key (often F3 or a dedicated button).
- Confirm the batch settlement when prompted.
- The terminal will dial out and transmit the batch.
- Print the batch settlement report.
Mantenimentu
Proper maintenance ensures the longevity and optimal performance of your Verifone VX510 terminal.
- Pulizia: Aduprate un panno morbido e senza pelucchi leggermente dampened with water or a mild, non-abrasive cleaner to wipe the exterior. Do not use harsh chemicals or abrasive materials. Avoid spraying liquids directly onto the terminal.
- Sostituzione di rotulu di carta: When the paper roll is low or empty, open the printer cover, remove the old roll, and insert a new thermal paper roll, ensuring the paper feeds correctly. Close the cover firmly.
- Gestione di Cable: Ensure all cables (power, phone line) are securely connected and not crimped or strained.
- Actualizazioni di u software: Periodically check with your payment processor for any required software updates for your terminal.
Risoluzione di prublemi
Questa sezione tratta di i prublemi cumuni chì pudete scuntrà cù u vostru terminal Verifone VX510.
| Prublemu | Causa Possibile | Soluzione |
|---|---|---|
| U terminal ùn s'accende micca. | Power adapter not connected; power outlet issue. | Ensure power adapter is securely connected to the terminal and a working electrical outlet. Test the outlet with another device. |
| "COMM ERROR" or "DIAL FAILED" message. | Telephone line disconnected; incorrect dial-up settings. | Check that the telephone line is securely connected to the "TELCO" port and the wall jack. Verify dial-up settings with your payment processor. |
| A carta ùn si leghje micca. | Card swiped incorrectly; dirty card reader; damaged card. | Ensure the card is swiped smoothly and consistently. Clean the magnetic stripe reader with a card reader cleaning card. Try another card if possible. |
| A stampante ùn stampa micca. | No paper; paper inserted incorrectly; printer jam. | Check and replace the paper roll. Ensure the paper is feeding correctly and the printer cover is closed. Clear any paper jams. |
Specificazioni
Key technical specifications for the Verifone VX510 Dial-Up Credit Card Terminal.
- Mudellu: VX510 (M251-060-36-NAA)
- Produttore: VeriFone
- Connettività: Dial-Up (PSTN), RS232, 10BaseT (Ethernet - specific models/configurations)
- Input di putenza: 9VDC, 4A (via SMPS094000-09 power adapter)
- Dimensioni: Approximately 12 x 8 x 10 inches (Product Dimensions from data)
- Pesu: Approximately 0.01 ounces (Item Weight from data - likely a typo, actual weight is higher)
- Display: LCD retroilluminatu
- Tastiera: 19-key ergonomic keypad
- Lettori di carte: Magnetic Stripe Reader, EMV Smart Card Reader
- Imprimante : Stampante termica integrata
- Numeru di Seria ExampLe: 213-141-334 (Esample from product image)
Figure 6: Bottom label of the Verifone VX510 terminal, showing model number M251-060-36-NAA, product rating, and serial number (S/N 213-141-334).
Garanzia è Supportu
For warranty information and technical support, please refer to the documentation provided by your reseller or payment processor. Verifone provides support through authorized distributors and service providers.
- Contact your Payment Processor: For most operational and configuration issues, your payment processor is the primary point of contact.
- Rivenditori Autorizzati: If you purchased the device from a reseller, they may offer direct support or facilitate warranty claims.
- Verifone Websitu: Visit the official Verifone website for general product information and to locate authorized service centers.