Manuale d'usu di u telefunu di scrivania IP Polycom VVX 250

Product Overview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Funzioni chjave:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Fronte view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Guida di installazione

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Cuntenutu di u pacchettu:

• Polycom VVX 250 IP Desk Phone unit
• Telefonu è cavu a spirale
• cable Ethernet
• Stand di scrivania
• (Note: Power adapter may be sold separately depending on model/region.)

Cunnessione fisiche:

1. Cunnette u telefuninu: Inserite una estremità di u cavu a spirale in u microtelefonu è l'altra estremità in u portu di u microtelefonu nantu à a basa di u telefunu.
2. Cunnette vi à a Rete: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Connect Power: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Cunnessione à u PC (Opzionale): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Cunnette l'auriculare (opzionale): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Primu pianu view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Avvio iniziale:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Istruzzioni di funziunamentu

Fà una Chjama:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Fate u numeru desideratu cù u teclatu.
3. Press the Dial soft key or wait for the call to connect automatically.

Risponde à una Chjama:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Aduprà u Cluster di navigazione (up, down, left, right arrows, and Select button) to browse through menus and options.
• Press u A casa button to return to the main menu or idle screen.
• Soft Keys: The buttons directly below the display change their function based on the current screen or activity.

Funzioni cumuni:

• Mantene: Press the Hold button during an active call to place it on hold. Press again to resume.
• Trasferitu: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Mute: Press the Mute button to mute your microphone during a call. Press again to unmute.
• Speakerphone: Press the Speakerphone button to toggle speakerphone mode on or off.
• Casque: Press the Headset button to switch audio to a connected headset.
• Controlu di u voluminu: Aduprà u + è - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Accessu à i menu:

Da u screnu inattivu, appughjà u buttone A casa button to access the main menu. Options typically include:

• Chjama nova
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Ùn disturbà micca)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Mantenimentu

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Pulizia: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Rimozione di polvere: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Gestione di Cable: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Cundizioni Ambientali: Aduprate u telefunu in i limiti di temperatura è umidità cunsigliati. Evitate a luce diretta di u sole, u calore eccessivu o l'umidità.
• Actualizazioni di u software: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Risoluzione di prublemi

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Nisun tonu di chjama / Ùn si pò fà chjamate:

• Verificate a cunnessione di a rete: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Ciclu di putenza: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verify Network Status: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Qualità audio scarsa:

• Ajuste u voluminu: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Congestione di a rete: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Voce HD: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Display ùn funziona micca:

• Verificate u putere: Ensure the phone is receiving power.
• Ciclu di putenza: Perform a power cycle as described above.
• Impostazioni di luminosità: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

U telefunu ùn hè micca registratu:

• Connettività di a rete: Confirm the phone has an active network connection.
• Cunfigurazione: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Specificazioni

Chì ci hè in u Box

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Handset
• Cordu di telefuninu
• Cavu di rete (Ethernet)
• Stand di scrivania
• Guida Quick Start

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garanzia è Supportu

Informazione di garanzia:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Assistenza tecnica:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Supportu in ligna: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Assistenza telefonica: Contact your regional Poly support hotline.
• Fornitore di serviziu: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.